Terms and Policies
─── Course Policies, Refunds & Attendance ───
1. In-Person Attendance & Lateness Policy
All in-person courses begin promptly at 8:00 AM. Because our curriculums are strictly timed to meet Texas state guidelines, we cannot allow late entries to disrupt the class.
- Any student running more than 5 minutes late will not be admitted to the classroom.
- Late students will be permitted to reschedule their course one time to a future date.
Scheduling for shooting qualification - For License to Carry and Level 3 courses, your shooting qualification will be scheduled with a representative at info@epftc.com
- The shooting qualification for License to Carry will be charged separately.
2. Rescheduling & Emergencies
We understand that life happens. We offer a one-time course date reschedule at no additional cost, provided you notify us at least 24 hours in advance of your scheduled class time.
- Note: Reschedule requests received with less than 24 hours’ notice are subject to forfeiture of the course fee.
3. Refund & No-Show Policy
- Online Courses: All online course purchases are 100% non-refundable. Please double-check your selection before purchasing. If you accidentally purchase the wrong course, contact us immediately at info@epftc.com to review your case for a manual transfer or resolution.
- In-Person & Range Courses: No refunds or reschedules will be granted for “No-Calls / No-Shows” on the day of the course. If you miss your class without prior 24-hour notice, your registration fee is forfeited.
Need Help?
Contact our team at info@epftc.com for any questions related to registrations, scheduling, or policy details.
This Company is Licensed and regulated by the Texas Department of Public Safety Regulatory Services Division. If you need to file a complaint, please contact DPS via website, mail, or phone: https://www.dps.texas.gov/rsd/contact/psb.aspx. Address: P.O. Box 4087 Austin, Texas 78773-0001. Phone: (512)-424-7293
